Frequently Asked Questions
Everything you need to know about your 6 ICE experience.
What materials are used in your jewelry?
We use premium materials including 14k-18k PVD gold plating, 925 sterling silver, and high-quality hand-set CZ stones or VS/VVS diamonds depending on the collection.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
Does the jewelry tarnish or turn skin green?
No. Our pieces are crafted with a high-quality finish and a protective coating to prevent tarnishing and skin irritation, ensuring long-lasting shine.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces are final sale.
Do you offer a lifetime warranty?
Yes, we stand by our quality. We offer a lifetime warranty on specific collections that covers manufacturing defects and accidental damage.
How can I track my order?
Once your order is shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.